What has MSMA done for me?

John Joachim, CMDSM

Linda Farell

I entered the mailing industry 15 years ago with a college degree in Education.  I had some experience in corporate mail and shipping but little knowledge to meet the new challenges I was facing in managing a substantial mail and shipping/receiving center.   I had no idea where to begin to find out what I needed to know in order to meet the many new challenges. Luckily I met a mailing industry pro who suggested I attend MAILCOM the following month.

I did and attended a whole host of educational sessions. I also learned that by joining MSMA I would have connections to lots of other managers doing the same things I did.  And they had the same problems, issues, concerns and questions too. Best of all, many had great answers to the issues I was experiencing.  

The fears I had about not knowing everything about mail, and managing people and process began to turn into confidence. One session at MAILCOM especially struck me; I heard Don Archer talking about the many values in being a CMDSM.  It and sounded pretty important…and it sounded like a great next step to expanding and certifying my qualifications. I also found that joining MSMA could help me become a CMDSM: becoming a member was a no brainer.

I earned my CMDSM in 2005!  MSMA helped me apply for it, study for it, and obtain it.  The exam required preparation and more preparation but my certificate now hangs on the wall of my office and I love seeing the letters after my name on my business card. My company rewarded me for my achievement.  Now I spend time presenting information to others at MSMA meetings and at MAILCOM; sharing my experience in hopes I can inspire them. None of that would be possible without my membership in the MSMA.    

John Joachim, CMDSM





Certification Programs


To recognize professional managers, the MSMA has established the Certified Mail and Distribution Systems Manager (CMDSM) program. This accreditation process provides for an individual to be evaluated, tested, and certified on the body of technical knowledge and management skills necessary for performance in the profession...more »


Approximately 41% of the Mail Systems Management Association members are from the “Supplier” side of the industry. MSMA has developed a new certification and exam for suppliers – CMDSS (Certified Mail & Distribution Systems Supplier).  The CMDSS Certification incorporates Supplier themes as they relate to doing business with Mail & Distribution Management within companies...more »


GOT MAIL? Then you know how important it is to be an expert! Make yourself even more valuable to your organization. YOU can add a new certification to your resume. MSMA offers an exciting certification designations more »