April National Educational Learning Event

Customer Service: Who Is To Blame?

 
  Presented by:

Paul Dreifuss, CMDSM, MDC
Senior Site Manager
Canon Business Process Services
Facilities & Services Director
Budd Larner, PC
Executive Vice-President
MSMA National 

Overview: Customer Service. Does it exist anymore?

• Is it terrible, poor or excellent?

• Does anyone really care?

• “Who you gonna call?” Even a ghost might be a better solution.

This session will ask for your ideas and perspectives as we all look at a movie clip and experience real customer service responses from some of the biggest companies in the world.

What’s in your operation?